Christiaan Lam – over de dagelijkse avonturen van een mobiele manager
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Manager attitude principle 1: agreement

An agreement is an agreement.
This is, of course, a no-brainer but that makes it no less true. But, what is an agreement actually?
a·gree·ment [uh-gree-muhnt]
1. the act of agreeing or of coming to a mutual arrangement.
2. the state of being in accord.
3. an arrangement that is accepted by all parties to a transaction.
4. a contract or other document delineating such an arrangement.
5. unanimity of opinion; harmony in feeling: agreement among the members of the faculty.

So, an agreement can be either verbal or in writing. An agreement in either form is legal and can, as such, be enforced. Or, in other words, an agreement will come back to you one way or the other. Agreements should not be lightly made, because when you make a promise, you keep it. If you make an agreement, you honor it.

Do not insinuate, do not leave things unsaid. Do not assume, ask for clarity. And deliver.

Manager attitude concept 2: time >>