Christiaan Lam – over de dagelijkse avonturen van een mobiele manager
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Manager attitude principle 3: Action = Result = Feedback

Action = result = feedback
This cycle is important for the simple reason that actions should lead to results and those involved get the relevant feedback about their actions (or questions). First, the definitions:
ac·tion [ak-shuhn]
1. the process or state of acting or of being active: The machine is not in action now.
2. something done or performed; act; deed.

re·sult [ri-zuhlt]
1. to spring, arise, or proceed as a consequence of actions, circumstances, premises, etc.; be the outcome.
2. to terminate or end in a specified manner or thing.
3. something that happens as a consequence; outcome.

feed·back [feed-bak]
1. a reaction or response to a particular process or activity: He got very little feedback from his speech.

Actions without result are not really actions at all. It may be a part of an endless actionlist but to the outside world, no result = no action. And thereby you have either sinned against Principle 1, not held up to your agreement, or against Principle 2, have not done it in time. Or against both.

An important addition to the Action = Result dogma is the Feedback bit. Feedback gives the initiator of the Action the go-ahead for possible necessary follow-up actions. Also, it gives the recepient of the Feedback the feeling of being appreciated and taken serious, which is in turn a requirement for Empowerment.

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